QuickStart Training Policies & Procedures


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QuickStart's Training Policies & Procedures

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	Policies and Procedures

QuickStart's Training Policies & Procedures

Training Purchase Policy

All QuickStart Education products and services must be used within twelve (12) months of the date of purchase. QuickStart reserves the right to change course prices at any time. QuickStart reserves the right to modify our schedule of courses at any time. All modifications that impact enrolled students will be communicated via phone and email. QuickStart reserves the right to exclude class participants who, in our judgment, are disruptive to the class or who fail to make acceptable payment arrangements.

Prepayment

Payment in full must be received at least ten (10) business days before your scheduled course begins. A student may provide a credit card to hold the class and then hand delivered payment to our receptionist on the first day of class. If your company is responsible for your course fees, please make certain that your payment request is processed in advance so there will be no interruption in your course schedule. Students who have not met the prepayment requirement will not be admitted unless their employer has already established credit terms with QuickStart's accounting department.

Please note that there are no exceptions to our prepayment, change or cancellation policies.

Payment Choices

Credit Cards:

QuickStart accepts Visa, MasterCard, Diner's Club, and American Express.

Checks and Money Orders:

We accept money orders and company or personal checks made payable in US Dollars.

Company Purchase Orders:

QuickStart will accept a purchase order only from companies that have previously established credit with our accounting department.

Cancellation and No Show Policy

We are saving your seat! In order to provide you with the highest quality training at the best possible price, we ask that you abide by our cancellation policy. You may cancel a class without a cancellation charge up to 10 business days prior to the class start date. If you must cancel with less notice, you will be required to pay for the full amount of the class. You will have the option to send a substitute student to your scheduled class in your place or reschedule the class at no additional fee for up to one year.

If you are unable to reschedule the class for any reason or QuickStart no longer offers the class, no refund will be provided. QuickStart asks that you notify us as soon as possible if you need to reschedule a class. QuickStart reserves the right to change course prices or modify the schedule of courses at any time. All modifications that impact enrolled students will be communicated as quickly as possible.

QuickStart Course Changes and Postponements

QuickStart's class schedules and pricing are subject to change without notice. QuickStart reserves the right to cancel or reschedule any class at any time. QuickStart will make a reasonable effort to notify you in the event of a cancellation or rescheduling. Notwithstanding the above, QuickStart shall not be responsible for any travel, lodging, or any other expenses in the event of a class cancellation or rescheduling.

Classroom Schedules

Daytime Sessions

If you are scheduled to attend a daytime session, we ask that you please check in by 8:30 a.m. on your first day. Thereafter, class sessions begin promptly at 9:00 a.m. and conclude at 5:00 p.m. There will be a 15- minute refreshment break each morning and afternoon, as well as a one-hour lunch break, usually at noon. Please plan to make and return any telephone calls during the scheduled breaks. Students who have not checked in or otherwise notified QuickStart by 9:30 a.m. will be deemed to have forfeited the right to attend that class, and QuickStart reserves the right to reassign the available seat to another student.

Evening Sessions

If you are scheduled to attend evening sessions, please check in between 5:30 and 6:00 p.m. on the evening of your first class. Thereafter, classes begin at 6:00 p.m. and conclude at 10:00 p.m. There is one 15-minute refreshment break each evening; please plan to make or return any telephone calls during that time. Students who have not checked in or otherwise notified QuickStart by 7:00 p.m. will be deemed to have forfeited the right to attend that class, and QuickStart reserves the right to reassign the available seat to another student.

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Private Training Sessions

QuickStart can teach courses at your facility, as well as provide a variety of custom-tailored professional training services. Please contact our Customer Service Center for pricing and availability.